United Kingdom Delivery

• 1–3 Business Days
• Fully Tracked & Insured
• Shipped via Royal Mail Special Delivery or DHL Express
• Complimentary Shipping on Orders Over £5,000

International Delivery

• 2–7 Business Days to Most Major Destinations
• 2–11 Business Days For Select Countries Depending on Customs Clearance
• Fully Tracked, Insured, and Securely Packaged
• Shipped via DHL Express or Royal Mail International
• Complimentary Shipping on Orders Over £5,000
  

Delivery times may vary slightly depending on destination and local customs procedures.

Packaging & Insurance

• All Orders are Shipped Fully Insured
• Secure & Discreet Packaging
• Signature Required on Delivery Where Applicable

Returns

Yes — your satisfaction is important to us.

We accept returns on eligible items within fourteen (14) days of the delivery date. To qualify for a refund, all items must be returned unused, unworn, in their original condition, and with all original packaging, tags, boxes, and accompanying documentation intact.

Returned items must be postmarked and dispatched within fourteen (14) days of delivery. Once received, all returns are subject to inspection and approval before a refund is issued.

Please note that custom, resized, sourced-to-order, or personalised pieces may not be eligible for return unless deemed faulty.

For full details, please refer to our Return & Refund Policy.

Due to the Exclusive and High-Demand nature of some of our jewellery, not all pieces are held in immediate stock.

We are able to source and ship it in from our trusted & reputable network we have built around the world

• Typical Sourcing Time: 1–2 Weeks
  
• Once Received, Every Piece Undergoes:

1. Full Inspection
2. Authentication
3. 100 Point Quality Check
   

• Your Order is then Dispatched Immediately via Express Courier
  

Sourcing never affects authenticity, quality, or condition. Erkals Jewellers is a trusted and established name, and we work only with a long-standing, verified network.

You will be kept fully updated at every stage of the process.

If timing is important or you’d like to explore an alternative available sooner, please contact us before or after purchase — our team is always happy to assist.